Refund policy

Effective date: 14 September 2026 Last updated: 14 September 2026

This policy explains when you can get your money back for a Fintabb licence, and how to ask. It forms part of our Terms of Service.

We sell software licences delivered electronically, not physical goods. Our refund rules are therefore built around evaluation before purchase, not returns after it.

1. The short version

Situation	Outcome
You want to evaluate Fintabb before paying	Free trial — up to 90 days, no card required, no charge
Licence bought but never activated, within 30 days	Full refund, no questions asked
Licence activated, within 30 days, and the software does not work as described	Full refund, if we cannot put it right
Licence activated, any other reason, within 30 days	Considered case by case — see Section 3
We cancel or materially reduce the service during a Term you paid for	Pro-rata refund of the unused Term
Duplicate charge, wrong amount, or a charge you did not authorise	Full refund of the incorrect amount
Twelve-month Term, terminated early by you for our material breach	Pro-rata refund of the unused Term
Licence cancelled by us because you breached the Terms	No refund
Free trial	Nothing to refund — no payment is taken

2. Try before you buy — this is the important part

We offer a free trial of up to 90 days, for a single user, with full feature availability and no payment details required.

Please use it. It exists so that you can confirm Fintabb suits your business — your workflows, your reports, your GST setup, your hardware — before any money changes hands. Nearly every refund request we could receive is better answered by a trial that happened first.

If you need longer than the trial allows, or need more users to evaluate properly, write to support@fintabb.com and ask. We would rather extend an evaluation than take a payment you regret.

3. The 30-day window

You may request a refund within 30 days of the date of payment.

If you have not activated the licence

No user has signed in, no company or showroom has been set up, no data has been entered — we refund in full, no questions asked.

If you have activated the licence

Where the Services do not work materially as described in our documentation and product pages, and we cannot put it right within a reasonable time after you report it, we refund in full.

For any other reason, we consider each request individually. We do not promise an automatic refund on a licence that has been put to use, and we do not refuse one either. We look at the circumstances — how much of the Term has run, what the difficulty actually was, whether it was something we could have solved had we known, and whether you raised it with us early. Genuine cases are treated generously; we would far rather fix the underlying problem than lose a customer over it.

So please tell us what is wrong before you ask for your money back. Most problems turn out to be setup or configuration, and most of those we resolve the same day.

Ask by emailing support@fintabb.com with your order number and, if it is a fault, a description of what is not working. We will acknowledge within 2 working days, and a decision on a discretionary request is made by management, not by the first person who reads the email.

Section 3A sets out exactly how the window is counted, what "activated" means, and how discretionary decisions are made — please read it, because it is what we will both rely on if there is ever a disagreement.

3A. How this policy is applied — so there is nothing to argue about later

This section exists to remove ambiguity. It is not there to be unfair to you; it is there so that neither of us is relying on a different understanding of the same words.

When the 30 days starts and ends. The window runs from the date your payment is confirmed by our payment provider, not from the date you placed the order, not from the date you installed the software, and not from the date you first signed in. It ends at 23:59 IST on the 30th day. A request is made when your email arrives at support@fintabb.com — not when you wrote it.

What "activated" means, exactly. A licence is activated the moment any of the following has happened, once, by anyone:

a user has successfully signed in; or
a company, showroom, branch or site has been created or configured; or
any business record has been entered, imported or migrated.

None of these can be undone by deleting the data afterwards. If any of them has occurred, the licence is activated for the purposes of this policy.

Discretionary decisions are final. Where Section 3 says a request is considered case by case, the decision is made by Fintabb's management, and that decision is final. You may ask once for it to be reviewed by a different person, as Section 7 describes. Beyond that review there is no further appeal within Fintabb. A discretionary refund granted in one case does not create a precedent, a practice or an entitlement in any other case, whoever the customer and however similar the circumstances.

Only this document creates a refund entitlement. No refund arises from anything said in a sales conversation, a demonstration, an email, a WhatsApp message, a phone call, a social-media post or a marketing page. If it is not in this policy or in a written agreement signed by Fintabb, it is not a refund entitlement. If somebody has promised you something that is not written here, get it in writing from us before you pay.

Refunds are the exclusive financial remedy. Where you are entitled to a refund under this policy, that refund is your sole and exclusive remedy for the matter giving rise to it. It is not payable in addition to damages or compensation for the same matter.

What a refund is not. A refund returns the licence fee. It is not compensation for your time, your staff's time, your data entry, your consultant's fees, your hardware, lost business, lost profit, or any other consequential loss. Section 16 of the Terms of Service governs those, and limits them.

What a refund ends. Accepting a refund terminates the licence it relates to, immediately and in full. Access ends, and the data-export window in Section 8 begins from the refund date. You cannot keep using a licence you have been refunded for.

Time limit. A refund request must be made within the periods set out in this policy. A request made outside them is not considered, whatever its merits, except where Section 5 applies or where Indian law requires otherwise.

Partial use is not partial entitlement. Except in the specific pro-rata situations listed in Section 5, a Term is not divisible. Using a licence for part of a Term does not create a right to a proportionate refund of the rest.

One more thing, in your favour. None of the above stops us being reasonable. It stops us being inconsistent, which over time is worse for everyone — including the customer who gets told "no" because somebody else was told "yes" for a reason nobody wrote down.

4. After 30 days

After the 30-day window, fees for the current Term are non-refundable, except in the situations listed in Section 5. This is standard for licensed software and reflects that the licence was delivered and available to you for the whole period.

You are never locked in beyond what you bought. Licences do not auto-renew — see the Purchase Options Cancellation Policy. If Fintabb is not right for you, simply do not renew at the end of your Term.

5. When we refund regardless of the 30 days

We will refund the unused portion of your Term, calculated pro-rata from the date the cause arose, where:

we discontinue the Services, or discontinue a material feature you paid for, and cannot offer a reasonable equivalent;
we terminate your licence for our own convenience rather than for your breach;
a material change to our Terms takes effect that you do not accept, and you stop using the Services before it does;
a force majeure event prevents us providing the Services for more than 60 days; or
you terminate for our material breach which we failed to remedy within 30 days of your written notice.

We will also refund in full, at any time:

a duplicate charge, an incorrect amount, or a charge you did not authorise;
a payment for a licence we were unable to deliver.

6. What is not refundable

Any Term that has already been fully used.
Fees for a licence cancelled because you breached the Terms — including exceeding your licensed user count, unlawful use, or non-payment.
Problems caused by things outside the Services — your internet connection, your hardware, your payment terminal, your own devices, your third-party software, or your own data entry.
Onboarding, migration, customisation, training or consulting services already performed. Where such work is part-complete, we refund the part not yet performed.
Third-party charges — for example payment-gateway fees, card-terminal charges, or your own cloud hosting. These are billed by those providers under their own terms, and we cannot refund them.
Taxes already remitted to the government, where the law does not permit their recovery. GST is refunded together with the refunded fee wherever the law allows.

7. How to request a refund

Email support@fintabb.com with:

your order number or the email address used at purchase;
the product and Term you bought;
the reason for the request; and
if it is a fault, what is not working and when it started.

What happens next:

Step	Timing
We acknowledge your request	Within 2 working days
We investigate, and ask for anything further we need	Within 7 working days
We tell you the decision, with reasons	Within 10 working days of your request
If approved, we issue the refund	Within 10 working days of approval
Your bank or card issuer credits you	Usually 5–10 working days after that, and outside our control

Refunds are made to the original payment method. We cannot refund to a different account, card or person. If the original method is closed, tell us and we will agree an alternative that we can evidence.

If we decline a refund, we will say why in writing. You may ask us to review the decision by replying and asking for escalation; a different person will look at it.

8. Cancelling without a refund

You may stop using the Services at any time. Your licence then simply runs to the end of its Term and is not renewed. Tell us at support@fintabb.com so we do not send you renewal reminders.

Before you go, please export your data — you have the Term plus 30 days to do so. See Section 9 of the Terms of Service.

9. Chargebacks

If you believe a charge is wrong, please contact us first. We can almost always resolve it faster than your bank can, and a chargeback raised without contacting us may result in your account being suspended while the dispute is investigated. Nothing here affects your right to raise a dispute with your bank or card issuer.

10. Your statutory rights

Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or other applicable Indian law that cannot lawfully be excluded. Where such a right conflicts with this policy, that right prevails.

11. Contact

Email: support@fintabb.com Phone: +91 96675 69002 Post: Elite Ensemble, Office No. 1918, 19th Floor, Tower A, Spectrum Mall Phase 1, Sector 75, Noida, 201301, Uttar Pradesh, India