Shipping policy
Effective date: 14 September 2026 Last updated: 14 September 2026
Fintabb is software, delivered instantly over the internet. Nothing is shipped. There is no physical product, no packaging, no courier, no tracking number and no delivery charge.
This policy explains how you get access, how long it takes, and what to do if something does not arrive. It forms part of our Terms of Service.
1. How it works
Sign up → download → install → start using. That is the whole process, and it takes minutes.
| Step | What happens | How long |
|---|---|---|
| 1. Sign up | You create your account on fintabb.com or in the app | Immediate |
| 2. Get access | Your account is activated and your sign-in details are emailed to you | Immediate — within 10 minutes at most |
| 3. Download | You install the Fintabb app on your desktop, phone or tablet — or just open it in a web browser, where there is nothing to install | Minutes, depending on your connection |
| 4. Start using | Sign in and begin. Your workspace is already set up and waiting | Immediate |
There is no waiting period, no scheduled appointment, no installation visit and nothing for us to prepare by hand.
2. Where to get the apps
| Platform | How to get it |
|---|---|
| Android | Google Play |
| iPhone and iPad | Apple App Store |
| Windows and macOS | Download link on fintabb.com and in your welcome email |
| Web browser | Nothing to install — sign in and use it |
The apps are free to download. A valid Fintabb licence or an active trial is required to sign in, and the apps cannot be used without one.
Download speed for the mobile apps depends on Google and Apple and on your internet connection, and is outside our control.
Updates are delivered the same way — automatically through the app stores, or as an in-app update on desktop. You do not need to buy anything again to receive an update.
2A. If you have bought On-Premises
Everything above describes our standard Hybrid arrangement, which is instant and self-serve.
On-Premises is different, because the software runs on your own servers. The licence is issued to you in the same few minutes, but the deployment itself involves your server, your database engine, your network and your security policies — so it is arranged with you rather than delivered automatically.
- We contact you within 2 working days of your order to agree a date and send you the prerequisites.
- You need: a server meeting the specification we confirm with you, a supported operating system and database engine, network access between the server and the client machines, and someone with administrator rights. If you want us to work on your server, you must grant access and any security approvals your organisation requires.
- Tell us early if you will not be ready. We will agree a sensible licence start date with you rather than let your Term run down while you wait for hardware. This is far easier to set before the licence is issued than to change afterwards.
3. Your data is ready the moment you are — Hybrid
In the Hybrid arrangement your database and your files are hosted by us, so there is no database to set up, no server to provision and no data to migrate before you can begin. Sign in on a second device and everything is already there.
In the On-Premises arrangement the database is created on your own server as part of the deployment described in Section 2A.
4. Where we deliver
Worldwide, because delivery is electronic and instant. Our products, pricing and tax handling are built primarily for businesses operating in India.
If you are outside India, the Services may not match your local statutory, tax or accounting requirements. Please use the free trial to confirm they suit you before buying, and note that any local taxes or regulatory obligations where you are, are yours.
5. If nothing arrives
Access is granted automatically, so the usual cause is an email that did not reach you. If you have not received your details within 10 minutes:
- Check your spam or junk folder, and any corporate email quarantine.
- Check the email address on your order — a single typo is the most common cause.
- Add support@fintabb.com to your safe-senders list, which prevents a recurrence.
- Contact us. We will resend immediately and confirm the address we hold.
You will never be asked to pay twice because an email went astray.
6. Failed delivery
If for any reason we cannot give you access to what you bought, we will either fix it or refund you in full under the Refund Policy.
Delivery may occasionally be delayed by something outside our control — a payment held for verification by your bank, or an outage at a payment provider, cloud provider or public telecommunications network. We will keep you informed and complete delivery as soon as we can.
7. Help getting started
Every licence and every trial includes support by email at support@fintabb.com and by telephone during Indian business hours. If you would like a guided walkthrough of your first setup, ask — we are happy to do one.
See Section 8 of the Terms of Service for what support covers.
8. Contact
Email: support@fintabb.com Phone: +91 96675 69002 Post: Elite Ensemble, Office No. 1918, 19th Floor, Tower A, Spectrum Mall Phase 1, Sector 75, Noida, 201301, Uttar Pradesh, India