Help is inside the app, and a person is behind it
Ask a question, report a problem or ask for a feature from Help & Support, with a screenshot, a file or a voice note. When words are not enough, start a support session and we guide you on your own screen.
Read this code to our team
- Open
- In progress
- Waiting on you
- Resolved
Sensitive fields stay hidden. You can end the session at any moment.
How it works
In the app: Help & Support, and App Info.
- Open Help & Support and choose Report a problem, Ask a question or Request a feature
- Describe it, and attach a screenshot, a file or a voice note
- Follow it in My tickets as it moves from Open to Resolved
- If you are stuck, start a support session from App Info and read the one-time code to our team
What you get
Report a problem
Tell us what broke. A report started from App Info carries your app version, screen and device, so you only describe what happened.
Ask a question
Need help doing something? Ask, and we reply with the steps and the screen to open.
Request a feature
Ask for what the app should do next, and follow its progress: under review, planned, in progress, shipped.
Voice notes and attachments
Record a voice note instead of typing, and add screenshots or files to any request.
Support sessions by screen sharing
Start a session from App Info and read a one-time six-digit code to our team. We see your screen and guide you through it.
Private by design
Sensitive fields stay hidden during a session, nothing is recorded outside it, and you can end it at any moment.
Getting started guide
The dashboard shows a Set up your books checklist with a Start button for each step, and a Needs you list for anything waiting on you.
Answers in the app
FAQs and an Explore features screen sit one tap from the dashboard, in the same words as this website.
Notification preferences
Choose which events notify you, and on which channels.
Try it on your own books.
Free for 3 months. No card, no payment.