WhatsApp Business in Fintabb
Show products and take orders inside WhatsApp
A catalogue puts your products with photos, descriptions and prices inside the chat. Customers choose items, send the order and can pay, with a bot or AI agent guiding them.
How it works
5 steps, start to finish. Our team does the Meta side with you.
- Create your catalogue in Meta Commerce and link your Facebook Business account
- Connect the catalogue to your WhatsApp number from the flow section
- Create a flow and choose a keyword or AI trigger
- Save and switch the flow on
- Customers browse, order and pay in chat
What you can do
In-chat storefront
List up to 500 products, each with images, a description and a current price.
Ordering in chat
Customers pick items and send them in the conversation, so no calls or long back-and-forth are needed.
Payments
Collect UPI or card payments through the payment option or a third-party gateway.
Flow-based catalogue
Build the shopping journey in the flow builder using drag and drop.
Keyword triggers
Open the catalogue when a customer sends a word such as Shop or Products.
Intent-based AI trigger
An AI agent can open the catalogue from any message by understanding what the customer wants.
AI product help
The agent answers product questions, recommends items, handles hesitation and escalates to a person.
Digital products
Sell eBooks, courses, software licences and subscriptions too.
Who uses it, and how.
Customer types Shop, scrolls the catalogue, adds three items and pays.
After a broadcast, customers open the catalogue from the message and order directly.
Sell course packs and study material and share access after payment.
Customer builds a basket, adds a delivery address and pays on UPI.
Show service packages with prices and let the customer request one.
Questions
How many products can I list?
Can I sell digital goods?
Business app or API?
Can payments happen in chat?
- A Meta Business account with a catalogue already created is needed.
- The flow builder is a paid add-on.
- Source page conflicts on whether products are edited in Meta or the store platform; confirm before describing editing.
- WhatsApp Pay availability is limited by country and date.
Bring your business to WhatsApp.
Fintabb free for 3 months. Connect WhatsApp when you are ready.