Dialogflow is a Google Cloud service for building conversational agents that understand user intent, offered as ES for simpler agents and CX for complex ones.
Bring a Dialogflow bot to WhatsApp
A Dialogflow agent can answer WhatsApp messages by understanding what customers mean, including in several languages. It suits teams that already have language-understanding skills.
Set up in minutes
4 steps, start to finish. Our team does the Meta side with you.
- Build and train the agent in Dialogflow
- Upload the agent key in the platform's chatbot settings
- Configure response formats and fulfilment webhook for rich replies
- Test and activate
What you can do
Intent recognition
Free-text messages are matched to intents and answered accordingly.
Multilingual
The agent can converse in multiple languages.
Text and image cards
Dialogflow natively supports text and image-card responses.
Fulfilment webhook
A backend webhook produces richer replies such as video, files, carousels, lists and quick replies.
Quick replies and lists
Up to 3 quick replies and list messages with up to 10 options.
Media capture
User media links can be captured and saved to contact attributes.
Connected by key upload
The agent is connected by uploading its key.
Messages that go out by themselves.
Each one uses a template approved by Meta and goes to customers who opted in.
FAQ answers
Product information card
Carousel of options
List of services
Quick-reply menu
Who uses it, and how.
Answer FAQs on cards in several languages.
Understand recharge queries.
Respond to booking questions.
Questions
How many Dialogflow bots can I run?
Can it send catalogues or take payments?
Is setup quick?
- Not a dedicated integration page; details come from help articles that appear dated.
- Guides target Dialogflow ES.
- No catalogue, WhatsApp payments, ad linking, API requests, auto-tagging or format validation.
- Character limits apply to quick replies and lists.
Bring your business to WhatsApp.
Fintabb free for 3 months. Connect WhatsApp when you are ready.