Razorpay is an Indian payment gateway that lets businesses collect payments, issue payment links and invoices, and manage subscriptions and refunds.
Payment links and receipts, delivered on WhatsApp
Connecting Razorpay to WhatsApp sends payment events straight to the customer's chat. Links and invoices get seen sooner, and refund or subscription changes reach the customer without a manual message.
Set up in minutes
5 steps, start to finish. Our team does the Meta side with you.
- Create a project for the business number and open the Razorpay entry under integrations
- Make sure a WhatsApp Business API account is approved and templates are submitted
- Install the Razorpay app and authorise the permissions in settings
- Create an activity choosing a Razorpay event and the template campaign to send
- Map the template parameters and repeat for other events
What you can do
Payment link sent on creation
When a payment link is created in Razorpay, the customer receives it on WhatsApp using a template you chose.
Invoice delivery
When an invoice is issued, a message with the invoice details goes to the customer.
Refund processed notice
A refund event triggers a message so the customer knows the money is on its way.
Subscription halted alert
When a recurring payment halts, the customer is told so they can fix it.
Payment captured
A captured payment can trigger a confirmation message.
Activities link events to templates
Each activity ties one Razorpay event to one API campaign template, so different events use different messages.
Parameter mapping
Template variables can be filled from payment data such as name, email, amount, description and link id, or from contact fields.
Bulk payment links
Payment links can be sent to many customers at once from a broadcast.
Messages that go out by themselves.
Each one uses a template approved by Meta and goes to customers who opted in.
Payment link with amount and description
Invoice issued with details
Payment received confirmation
Refund processed notice
Subscription halted alert
Payment reminder for unpaid links
Who uses it, and how.
Send fee payment links and a receipt once paid.
Alert a policyholder when a recurring payment halts.
Send an invoice and payment link after a consultation.
Confirm ticket payments and notify about refunds on cancellations.
Questions
Which Razorpay events are supported?
Whose name appears in the message?
Can one event send different messages?
Is a separate Razorpay account needed?
- Templates must be approved by WhatsApp.
- Customers must have opted in.
- Approval timelines for the API account and templates vary and are not guaranteed.
- Razorpay fees and WhatsApp conversation charges apply separately.
Bring your business to WhatsApp.
Fintabb free for 3 months. Connect WhatsApp when you are ready.